Information for residents - Housing Services
Welcome to your housing information hub.
This section brings together everything you need to know about your Abbeyfield home – from day-to-day practicalities to how we’re performing, and how you can get involved. It’s all in one place to help you stay informed, connected and supported.
In this section
Find helpful information about your home and the services we provide – including repairs, safety, support, and paying your rent or charges.
We are always keen to hear from you. Find out how to give feedback or raise a concern.
Find out how we're doing on customer satisfaction.
STAIRs is a new UK standard ensuring social housing tenants can easily access information about their home's management, funding, and maintenance.
Access important documents and policies that explain how things work at Abbeyfield – from how we deal to complaints to how we manage health and safety.
Find out more about all the latest news, events and stories from across Abbeyfield Living Society.
Consumer Standards ensure social housing tenants are safe, well-housed, treated fairly, and involved in how their homes are run.
Essential contact details for our teams for repairs, account enquiries, resident engagement, and feedback. Includes out-of-hours support and emergencies.
There's lots of ways for you to get involved and have your voice in our how we deliver our services.
View our latest housing Tenant Satisfaction Measures results and how the feedback helps us continually improve our services.
Latest announcements
This section is regularly updated with important announcements for residents – from urgent service updates to changes that may affect your home or tenancy.
We’ll also share key messages through Alertacall, so you can stay informed even if you’re not online.
Check back often and speak to a member of staff if you need help understanding any updates.