Resident Engagement at Abbeyfield
At Abbeyfield Living Society, we believe the people who live in our homes should help shape the services they receive.
Residents work alongside us to improve services, influence decisions, review policies, help recruit staff, improve complaints handling and tell us what matters most.
Whether you want to join a panel, share feedback, complete a survey or simply stay informed, there are lots of ways to get involved.
Resident engagement is about listening, learning and working together. Residents help shape our services by sharing their experiences, reviewing policies, influencing important decisions and helping us improve the way we deliver care and housing.
Whether you want to join a panel, take part in a survey or simply share your views, there are many ways to have your voice heard.
Ways to get involved:
Our National Residents' Panel
Our National Residents' Panel brings together residents from across England who are passionate about helping shape Abbeyfield's services. The panel meets online every month and all Abbeyfield residents are welcome to get involved.
Working alongside Abbeyfield, the panel reviews resident-facing policies, scrutinises complaints, influences procurement and recruitment, shapes resident communications and ensures the resident voice is heard across the organisation.
The panel developed our Resident Commitment, helping define the standards of service residents can expect. It also established the Abbeyfield Residents' Network to help residents connect and support one another.
Interested in joining? Complete the short form below and we'll be in touch.
We welcome all feedback and use complaints as an opportunity to learn, improve and deliver better services.
Help us select the contractors and suppliers who deliver services to our residents.
Help shape our workforce by taking part in recruitment for resident-facing roles
Review resident-facing policies to help make them clear, practical and easy to understand.
Work with us to review complaint trends, identify learning and improve our services.
Share your views through our annual resident surveys and help shape our future priorities.
See how resident feedback has influenced decisions and led to real improvements across Abbeyfield.
Meet with staff, ask questions and discuss local and national issues at engagement events across our services.
If you would like to find out more about what we are doing to improve how we engage with residents and if you would like to get involved, please complete the form below and we will get in touch with you, or email resident.engagement@abbeyfield.com
Abbeyfield Resident’s Network
Our Residents are from across the country and one thing the Residents’ Panel was keen to do was to bring our residents together. With this in mind, they have established an Abbeyfield Resident’s Network. This has been set up on WhatsApp Communities.
The Resident Network is for all Abbeyfield Living Society residents to come together, share experiences, support each other, and make new friends. The network isn’t a platform for communicating with Abbeyfield, which you can still do in all the usual ways. You will need to have WhatsApp on your phone to be able to access the network.
To join the network you will need to complete a short form which you can find below. The completed form will be reviewed by the Resident Engagement Manager and if all is in order you will be given access to the network via a message sent to you in WhatsApp.
You can also follow us on our social media channels.
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