Welcome to your Residents Hub
We’re delighted to welcome you to the Resident Hub – your go-to place for information, updates and ways to get involved.
Whether you live in one of our housing services or residential care homes, this space is designed with you in mind. Here you’ll find everything from helpful guidance and news to opportunities to share your views and shape the services you receive.
We’ve brought together key information in one easy-to-access place, so you can stay informed, connected and supported – whenever you need it.
Choose your service below to find information, support and ways to get involved.
Contact details for help, advice or concerns
Worried about something or want to raise a concern? Go directly to our Compliments and Complaints page If something doesn’t feel right, please get in touch, we’re here to help.
Customer Services |
| Tel: 0300 131 0777 Open 9am - 5pm, Mon-Fri (excl. bank holidays) |
Property Repairs |
| Email: repairs@abbeyfield.com |
Out of Hours Emergency |
| Tel: 0333 005 0135 Property emergencies only |
Customer Accounts |
| Email: customeraccounts@abbeyfield.com |
Resident Engagement |
| Email: resident.engagement@abbeyfield.com More information: visit our Resident Engagement page |
Complaints |
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Email: complaints@abbeyfield.com |
Compliments |
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Email: compliments@abbeyfield.com |
Safeguarding |
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Email: safeguarding@abbeyfield.com |
For residents in care services
Here you’ll find helpful information about life in your Abbeyfield care home – from daily living and wellbeing support to getting involved in activities, staying connected online, and sharing your views. Whether you’re settling in or have lived here for a while, this section is here to support you.
For residents in housing services
This section brings together everything you need to know about your Abbeyfield housing service – including your home, repairs, digital support, and ways to get involved. It’s designed to help you feel confident, connected and informed at every stage.
Our Resident Commitment
At Abbeyfield, we believe residents should be at the heart of everything we do.
In 2024, members of our National Resident Panel recognised that we didn’t have a customer charter – so they created one. Working together, they developed Our Resident Commitment – a clear set of promises that reflect what matters most to the people who live in our homes.
This commitment has been approved by our Board and Executive Team, and it now shapes how we work every day – from the way we communicate to the way we make decisions. You can down the full Resident Commitment HERE
